Production Support Specialist

4 days ago


Mastic Beach, New York, United States MyCareersFuture Full time
Job Summary

We are seeking a highly skilled Production Support Specialist to join our team at MyCareersFuture. As a key member of our support team, you will be responsible for providing timely and effective support to our business users, ensuring minimal disruption to our operations.

Key Responsibilities
  • Incident Management: Respond to and resolve incidents in a timely manner, ensuring that business users are back up and running with minimal disruption.
  • Problem Solving: Analyze and resolve complex technical issues, identifying root causes and implementing permanent solutions to prevent recurrence.
  • Communication: Collaborate with business users, technical teams, and management to ensure effective communication and issue resolution.
  • Capacity Management: Monitor and analyze system performance, identifying areas for improvement and implementing solutions to ensure optimal capacity.
  • Skills Development: Stay up-to-date with the latest technologies and tools, applying this knowledge to improve our support processes and services.
Requirements
  • Education: Degree in Computer Science, Engineering, or related field.
  • Experience: Minimum 4 years of experience in application development and support, with a strong background in ETL, Data Warehouse, and Business Intelligence.
  • Technical Skills: Proficiency in Informatica, BI Tools, Unix/Linux, Oracle, and other relevant technologies.
  • Knowledge: Familiarity with ITIL or similar frameworks, with a strong understanding of business processes and systems.


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