Application Support Specialist
5 days ago
We are seeking a highly skilled Application Support Specialist to join our team at MyCareersFuture. As an Application Support Specialist, you will be responsible for providing technical support and maintenance for our regulatory reporting application.
Key Responsibilities- Coordinate with the System Administration team to ensure smooth operations of both Non-Production and Production environments.
- Maintain and support the regulatory reporting application for Singapore, Australia, and Taiwan during business-as-usual (BAU) operations.
- Analyze and address issues and incidents in a timely manner.
- Provide regular updates and keep relevant stakeholders informed of any issues or maintenance activities on the servers.
- Support and apply patches according to the schedule, including RHEL Upgrades, OS Patches, DB Patches, ISCD-Server Hardening, DR Flips, and NVA Issues.
- Perform common activities such as New server procurement requests, Firewall requests, NVA issues related to application follow-ups and fixes, User Access Management (UAM) including function IDs, security groups creation, Cyber-Ark lodging, and maintenance.
- Conduct VM maintenance tasks such as Adding RAM and CPU, Housekeeping activities, Basic scripting, and Key exchanges between servers.
- Assist with change management and CR processes.
- Support various project-related activities related to Marketplace, UAMS, Infrastructure, and PCF.
- 5-7+ years of hands-on experience in a production support environment.
- Strong technical skills with a diverse approach and creative solutions to meet global customer needs.
- Proven leadership in end-to-end solutioning within the group.
- Experience deploying applications in a containerized environment using PCF.
- In-depth OS experience (RHEL, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
- Hands-on experience with microservice and batch-based technologies, including deployment, monitoring, and operations tools such as Elasticsearch, Grafana, and OpenTelemetry.
- Strong knowledge of modern development technologies and tools, including Agile, CI/CD, Git, Terraform, and Jenkins.
- Experience with MSSQL, Oracle, and/or other big data databases, as well as ETL processes.
- Ability to perform root cause analysis on internal and external data and processes to answer business questions and identify improvement opportunities.
- Experience working with cross-functional teams in a dynamic environment.
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