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Marginman Production Support Specialist

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time
About the Role

We are seeking a highly skilled Marginman Production Support professional to join our team at MyCareersFuture. As a key member of our support team, you will be responsible for providing top-notch support for the MarginMan application, ensuring seamless operation and minimal disruption to our business.

Key Responsibilities
  • Incident Management: Manage and resolve incidents related to MarginMan, ensuring timely resolution and minimal impact on business operations.
  • Application Support: Provide day-to-day support for the MarginMan application, including troubleshooting, issue resolution, and system monitoring.
  • User Assistance: Assist end-users with application-related queries and provide training as needed to ensure effective use of the system.
  • System Maintenance: Perform regular maintenance tasks, such as system health checks, data validation, and log monitoring to ensure application stability.
  • Change Management: Participate in the change management process, including testing and deployment of application updates, patches, and enhancements.
  • Root Cause Analysis: Conduct root cause analysis for recurring issues and work with development teams to implement long-term solutions.
  • Documentation: Maintain and update support documentation, including troubleshooting guides, FAQs, and user manuals.
  • Collaboration: Work closely with other Dev teams, vendors, and business stakeholders to address application issues and improve overall system performance.
  • Compliance: Ensure that all support activities comply with company policies, procedures, and regulatory requirements.
Requirements
  • Experience: Minimum of 8-10 years of experience in development and application support, preferably in a financial services environment.
  • MarginMan Knowledge: Must know the Marginman application.
  • Communication Skills: Strong communication and interpersonal skills.
  • Teamwork: Ability to work independently and as part of a team.
  • Attention to Detail: Detail-oriented with a commitment to accuracy and quality.
  • Task Management: Ability to manage multiple tasks and prioritize effectively.
Desirable Skills
  • Programming Skills: Proficiency in Java, MSSQL, and database management.
  • Operating Systems: Familiarity with Windows and Unix/Linux operating systems.
  • Monitoring Tools: Experience with monitoring tools and ticketing systems.
  • MarginMan Expertise: In-depth knowledge of the MarginMan application.
  • Financial Knowledge: Strong understanding of financial products, margin calculations, and risk management principles.