Hotel Operations Manager

4 days ago


Rockford, Illinois, United States Courtyard Rockford Full time
Job Summary

The Operations Supervisor will be responsible for overseeing the day-to-day operations of the hotel, ensuring guest satisfaction and efficient hotel operations. This role will assist the General Manager in supervising staff and ensuring that all operational tasks are completed in a timely and effective manner.

Responsibilities:
  • Supervise and coordinate the work of hotel staff, including housekeeping, front desk, and food and beverage departments.
  • Ensure that all operational tasks are completed in a timely and effective manner, including guest check-in and check-out, room assignments, and food and beverage service.
  • Monitor and maintain high standards of guest satisfaction, responding promptly to guest complaints and concerns.
  • Assist the General Manager in developing and implementing operational policies and procedures.
  • Conduct regular audits and inspections to ensure compliance with hotel standards and regulations.
  • Develop and implement training programs for hotel staff to improve operational efficiency and guest satisfaction.
  • Collaborate with other departments, including sales and marketing, to ensure seamless execution of hotel operations.
  • Monitor and analyze operational data to identify areas for improvement and implement changes as needed.
Requirements:
  • At least 2-3 years of progressive experience in a hotel or related field.
  • High school diploma or equivalent required.
  • Valid driver's license for the applicable state.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Recognition and rewards for outstanding performance.
  • Collaborative and dynamic work environment.


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