Hotel Front Desk Representative
4 days ago
{"h2": "Hotel Front Desk Agent Job Description", "p": "Are you passionate about delivering exceptional guest experiences? We're seeking a skilled Hotel Front Desk Agent to join our guest services team. As a key member of our team, you'll be responsible for managing room bookings, ensuring accurate guest account information, and providing a warm welcome to our guests. If you have excellent time management skills, organizational skills, customer service skills, and interpersonal skills, we encourage you to apply.
Responsibilities:
* Manage room bookings in-person, online, and through incoming calls
* Answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
* General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
* Give every guest a warm welcome, check them in, and check them out when they leave
* Field customer complaints when necessary
* Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
* Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
* Must have graduated high school, received a GED or equivalent
* Working knowledge of Microsoft Office and reservation management systems
* Has experience answering telephone calls and troubleshooting stressful situations
* 1+ year of hotel industry experience or related job preferred
About Hilton:
Hilton is a leading hospitality company that values professional fun and exceeds guest expectations. We offer great travel benefits and cross-training opportunities.
If you're passionate about delivering exceptional guest experiences and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity.
", "lang_code": "en"}
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