Sales Account Specialist

2 days ago

Pasco, Washington, United States thyssenkrupp Full time
Job Summary

As a Sales Account Specialist at thyssenkrupp, you will play a critical role in providing exceptional customer service and support to our clients in the aerospace industry. Your primary responsibility will be to provide basic troubleshooting and problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants.

Key Responsibilities:
  • Provide customer service regarding material and order status via phone and/or email, along with periodic meetings (virtual & in-person, as needed/requested).
  • Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team, etc.).
  • Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external).
  • Ability to accurately communicate customer requirements with prompt and timely resolution of problems.
  • Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence, and surveys.
  • Running, modifying, and potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report, etc.).
  • Completion of action items from customer meetings/emails.
  • Responsible to administer Sales tab on Elevation forms, PTA (premium freight transportation).
  • Responsible for completing various requested Boeing tracking activities.
  • Completion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager.
  • Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity.
  • At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned.
  • Meets TKMNA Employee Attributes/Competencies.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Minimum Requirements:
  • High school diploma or equivalent.
  • At least 1-2 years of previous customer service experience.
  • Solid computer skills, beyond the basic level.
  • Strong attention to detail.
  • Excellent communication and customer service skills; ability to resolve problems successfully; willingness to go the extra mile for the customer.
  • Self-starting, dependable, accepts ownership, drives own goals/performance.
  • Flexible in scheduling and available for overtime as needed.
Preferred Requirements:
  • Experience in the aerospace industry, especially in a customer service, sales, or purchasing role.

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