Technical Support Specialist

4 weeks ago

New York, New York, United States Urban Resource Institute Full time
Job Title: Tech Support Specialist

Urban Resource Institute is seeking a highly skilled Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and documenting incidents and problems.

Key Responsibilities:
  • Respond to user requests for technical support and troubleshoot issues
  • Document incidents, problems, and resolutions in the service desk application
  • Provide technical guidance and support services to field offices
  • Install and maintain desktop hardware, software, and peripherals
  • Distribute computers to new and current employees as needed
  • Collaborate with IT Operations to ensure efficient operation of desktop, server, and cloud environments
  • Participate in projects implementing new IT technologies
  • Work closely with vendors and/or consultants providing technology services to URI
  • Provide on-call and on-site support as needed to maintain uptime in the production environment
Requirements:
  • A.S. or equivalent in Information Technology required
  • ComTIA A+ Certification a plus
  • Driver's license and having access to a car a plus
  • Knowledge of Microsoft Windows Operating Systems and Microsoft Office suite
  • Familiar with Best Practices for Cybersecurity
  • Knowledge of PC Software/Hardware installation, troubleshooting, and repair
  • Knowledge of creating documentation including Knowledge Articles, Technical Specification documents, and FAQs
  • Excellent customer service skills
  • Ability to multi-task, exercise patience and professionalism during stressful situations, and follow established guidelines and instructions
  • Excellent verbal and written communication skills
  • Ability to work independently
  • Knowledge of Windows active directory environment
  • Knowledge of Cloud technologies including Microsoft Azure
  • Familiar with the use of remote tools to support a remote workforce
Physical Requirements:
  • Will be required to travel to various program sites within the 5 boroughs of NYC
  • May be required to sit for long periods
  • Will be required to read information on a computer screen
  • Will be required to use a computer keyboard and mouse
  • Will be required to look at a computer screen for long periods of time

URI offers equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and local law.

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