Client Relationship Manager
1 week ago
We are seeking a highly skilled Client Relationship Manager to join our team at Thrive Skilled Pediatric Care LLC. As a key member of our business development team, you will be responsible for cultivating and managing relationships with our clients and their families, as well as with the healthcare professionals who care for them.
Key Responsibilities- Staffing Management: Maintain and update staffing needs for our patients and their families in a timely and efficient manner.
- New Business Development: Coordinate the opening of new patient referrals in partnership with our Clinical Supervisor.
- Talent Acquisition: Utilize our applicant tracking system to engage and convert nurses and other care team members after initial screening and submission of candidates from our Talent Acquisition Team.
- Strategic Staffing: Seek and engage in opportunities to attract nurses through passive methods, such as sourcing, employee referrals, local job fairs, etc. to successfully fill the needs of open cases.
- Retention and Engagement: Take responsibility to ensure the nurses' desired hours are met weekly to ensure retention of the team members.
- Onboarding and Credentialing: Work closely with our Onboarding Specialist to ensure all nurse credentials are up to date.
- Care Coverage Optimization: Utilize strategic staffing methods to optimize the care coverage for all patients and nurses, including communication of all schedule changes, ensuring patients are staffed to meet the patient/guardians needs with an appropriately skilled clinician, and within insurance authorization.
- On-Call Support: Handle on-call responsibilities, responding to employee and client needs, and covering open shifts.
Thrive Skilled Pediatric Care provides high-quality clinical home care services to children who need it most, in the comfort of their own homes. We offer a full range of services and work collaboratively to ensure our patients receive the highest quality care for the best possible outcomes. Our team members work in a rewarding, supportive, and values-driven environment, with comprehensive benefits and best-in-class development programs designed to advance their careers.
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