Patient Support Liaison

6 hours ago


Warwick, Rhode Island, United States Ortho Rhode Island Full time
Job Summary

We are seeking a highly skilled Patient Support Representative to join our team at Ortho Rhode Island. As the first point of contact for patients, you will be responsible for providing exceptional service and support to our patients and their families.

Key Responsibilities
  • Answer and triage incoming calls in a timely and professional manner
  • Schedule appointments and manage consult requests with accuracy and efficiency
  • Work closely with the eligibility team to ensure patients have the necessary insurance benefits and referrals
  • Use electronic medical records (EMRs) to schedule appointments and manage patient information
  • Perform other duties as assigned to support the team
Requirements
  • High school graduate or equivalent
  • At least 1 year of experience in a high-volume call center environment
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Experience with Microsoft Office and electronic medical records
Work Environment

This is a full-time position working in a professional office environment. The ideal candidate will be able to work independently and as part of a team to provide exceptional patient support.



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