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Clinical Support Representative

2 months ago

Warwick, Rhode Island, United States Ortho Rhode Island Full time
Job Summary

Ortho Rhode Island is seeking a highly skilled and compassionate Clinical Support Representative to join our team. As a key member of our Patient Support Services Department, you will play a vital role in providing exceptional patient care and experience.

Key Responsibilities
  • Patient Communication: Respond to patient calls and inquiries in a timely and professional manner, providing clear and concise information to ensure a positive patient experience.
  • Triaging and Scheduling: Accurately triage patient calls and physician messages, utilizing EMR and other messaging software to ensure effective communication between the physician team and patients.
  • Appointment Scheduling: Register and schedule patient appointments as needed, supporting matrix partners, patient requests, and physician requests.
  • Prescription Refills and Authorizations: Obtain prescription refill requests and triage to the appropriate physician team for processing.
  • Administrative Tasks: Complete forms, such as TDI and FMLA forms, and work and school notes, as required.
  • EMR and Software Utilization: Utilize Centricity and Exscribe EMR to support patient care and maintain accurate records.
  • Communication and Collaboration: Collaborate with the Patient Support Manager to ensure all goals are met, and communicate effectively with patients, families, and colleagues.
Requirements
  • Education: High School Graduate or equivalent.
  • Experience: Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
  • Skills: Excellent communication and customer service skills, with the ability to work in a fast-paced environment.
  • Abilities: Ability to work independently and as part of a team, with strong organizational and time management skills.
Working Conditions

This is a full-time position, Monday through Friday, with shifts assigned in advance. No overnight travel is expected for this position.

Ortho Rhode Island is an Equal Opportunity Employer

We are committed to diversity, equity, and inclusion in all aspects of the recruiting and employment process.