Chief Customer Experience Officer

4 days ago


Garden City, New York, United States Victoria's Secret Full time
Job Overview

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to drive top-line sales growth.

About the Role

This position is responsible for leading the sales floor, coaching and development of the team, performance management, and selling. Additionally, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Key Responsibilities
  • Lead and demonstrate company values within the store
  • Deliver exceptional customer experiences through coaching, zoning, team selling, and personal selling
  • Independently manage labor hours to drive top-line sales and profit
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions
  • Demonstrate and lead company policy and procedures
Requirements
  • Possess a passion for the Victoria's Secret Brand
  • Experience reviewing business reports and insights, taking immediate action to achieve results
  • Ability to work nights, weekends, and a flexible schedule
  • Proficient in using technology (headsets, mobile devices, computers)
Compensation and Benefits

The estimated annual salary for this role is $**80,000 - $110,000**, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.



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