Customer Experience Team Lead
2 days ago
At Victoria's Secret, we're passionate about delivering exceptional customer experiences and driving top-line sales.
Job SummaryWe're seeking a highly skilled Customer Experience Manager to lead our sales floor team, drive sales growth, and deliver operational excellence.
Key Responsibilities:- Lead and develop the sales floor team to achieve sales targets and deliver exceptional customer experiences.
- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Maintain visual standards, manage payroll, and ensure merchandise availability.
- Schedule labor hours to drive top-line sales and profit.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
- Possession of a strong passion for Victoria's Secret brand.
- Able to improve customer satisfaction and drive customer loyalty.
- Experience reviewing business reports and taking action to achieve results.
- Sense of self-awareness and interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Proven ability to link company strategies to day-to-day activities.
- 3+ years of retail leadership experience preferred.
- We offer competitive salaries, including an estimated $60,000 - $80,000 per year, depending on experience.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
Please submit your application through our website.
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