Customer Experience Team Lead

2 days ago


Garden City, New York, United States Victoria's Secret Full time
About Us

At Victoria's Secret, we're passionate about delivering exceptional customer experiences and driving top-line sales.

Job Summary

We're seeking a highly skilled Customer Experience Manager to lead our sales floor team, drive sales growth, and deliver operational excellence.

Key Responsibilities:
  • Lead and develop the sales floor team to achieve sales targets and deliver exceptional customer experiences.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Maintain visual standards, manage payroll, and ensure merchandise availability.
  • Schedule labor hours to drive top-line sales and profit.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
Requirements:
  • Possession of a strong passion for Victoria's Secret brand.
  • Able to improve customer satisfaction and drive customer loyalty.
  • Experience reviewing business reports and taking action to achieve results.
  • Sense of self-awareness and interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Proven ability to link company strategies to day-to-day activities.
  • 3+ years of retail leadership experience preferred.
Benefits:
  • We offer competitive salaries, including an estimated $60,000 - $80,000 per year, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
Contact Information:

Please submit your application through our website.



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