Senior Manager of Customer Enablement

3 weeks ago


San Francisco, California, United States Adobe Systems Incorporated Full time
Job Summary

We're seeking a Senior Manager, Customer Experience to lead our self-service content, community, and social teams. As a key member of our team, you'll help millions of users find success and achieve their goals with Adobe's products, enabling them to quickly get help, resources, and value from their Adobe membership and subscription.

Key Responsibilities:
  • Develop customer success strategies focused on self-service, enablement, and engagement
  • Enable new users and experienced pros to succeed with Adobe products and services through content, community, and social channels
  • Understand and advocate for customers and their needs through VOC and insights, and define, prioritize, and deliver solutions directly or through partners like product and engineering
Requirements

To be successful in this role, you'll need:

  • 8+ years of experience at a consumer software company with customer-centric content, experiences, and collaborating with various partners
  • Experience in strategic leadership, teamwork, and storytelling within highly matrixed teams
  • Proven success in cross-regional projects or initiatives coupled with the capability to balance and prioritize many projects simultaneously
Estimated Salary: $103,200 - $210,600 per yearBenefits

At Adobe, you'll be immersed in an exceptional work environment recognized worldwide on Best Companies lists. You'll also be surrounded by colleagues committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely.



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