Help Desk Support Specialist
1 week ago
Job Description
We are seeking a skilled Help Desk Technician to join our team at General Dynamics. As a Help Desk Technician, you will play a crucial role in providing technical support and troubleshooting services to network, desktop, and systems hardware and software.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or in-person
- Troubleshoot and resolve issues with hardware and software
- Document and track customer interactions and issues
- Collaborate with internal teams to resolve complex technical issues
Requirements:
- 5+ years of experience in help desk or technical support
- Associate's degree in Computer Science or related field
- Security+CE certification
- PWS 9.1 certification
Salary and Benefits:
The estimated hourly rate for this position is between $25.50 and $34.50. Our comprehensive benefits package includes medical, dental, and vision plans, as well as a 401(k) plan with company match.
Why Work with Us?
At General Dynamics, we offer a dynamic work environment that fosters growth and development. We provide opportunities for professional growth and advancement, as well as a competitive salary and benefits package. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.
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