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Service Desk Receptionist

1 month ago

East Longmeadow, Massachusetts, United States Healthtrax Full time
Job Title: Service Desk Receptionist

The Service Desk Receptionist plays a vital role in providing exceptional customer service, ensuring a safe and clean environment, and promoting our fitness and wellness programs.

Key Responsibilities:
  • Provide friendly and efficient customer service to members and guests
  • Ensure the safety and well-being of participants by identifying and removing potential hazards and risks of injury
  • Assist with general cleaning and maintenance of the reception area, member lounge, and center
  • Promote and share information about center programs and services
  • Enforce policies and resolve conflicts in a fair and professional manner
Requirements:
  • Previous experience in sales and customer service
  • Ability to learn and process new membership paperwork
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • CPR/AED/First Aid certifications

Healthtrax Membership Included. Join a team passionate about fitness and customer service excellence. We believe regular exercise is medicine for a strong immune system and optimal mental health. We envision a society where personal healthcare responsibility is the norm, not the exception. Where people are informed and motivated to practice good lifestyle habits including a quality fitness regime. At Healthtrax, we see ourselves as a vital part of this transformation and have a sense of contribution that validates that the work we do to ensure safe, clean facilities is part of a worthwhile journey.