Customer Service Representative

4 weeks ago


Longmeadow, Massachusetts, United States Monroe Staffing Full time
Job Summary

Monroe Staffing is seeking a skilled Receptionist to join their team. As a key member of the front office, this individual will be responsible for providing exceptional customer service, managing phone calls and emails, and ensuring the smooth operation of the office.

Responsibilities
  1. Answer multi-line phone calls, perform data entry, and maintain accurate records.
  2. Greet and assist visitors, customers, and employees with professionalism and warmth.
  3. Manage phone calls, emails, and inquiries in a timely and efficient manner.
  4. Coordinate appointments and meetings, and maintain a clean and organized workspace.
  5. Perform various administrative tasks, including filing, mail distribution, and reception duties.

Requirements
  1. High school diploma or equivalent required; associate or bachelor's degree in communications or business preferred.
  2. Previous experience in a front office or reception role, or more than two years of experience in a related field.
  3. Proficiency in Microsoft Office and other relevant software.
  4. Excellent verbal and written communication skills, with the ability to listen actively and respond professionally.
  5. Strong organizational skills, with the ability to prioritize and multitask effectively.
  6. Excellent interpersonal and customer service skills, with the ability to respond to upset customers in a professional manner.

What We Offer
Monroe Staffing is committed to providing a positive and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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