Customer Service Representative

2 weeks ago


East Longmeadow, Massachusetts, United States Healthtrax Fitness & Wellness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Receptionist at Healthtrax Fitness & Wellness. As a key member of our front-line team, you will be responsible for providing exceptional customer service, promoting our fitness and wellness programs, and ensuring a safe and clean environment for our members.

Key Responsibilities
  • Provide friendly and efficient customer service to members and guests
  • Manage the service desk, including answering phone calls, responding to emails, and resolving member inquiries
  • Promote our fitness and wellness programs, including membership sales and program enrollment
  • Ensure the cleanliness and maintenance of the service desk area and surrounding facilities
  • Assist with special events and programs, as needed
Requirements

To be successful in this role, you will need:

  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of software applications
  • Availability to work a variety of shifts, including weekends and holidays
What We Offer

As a member of our team, you will enjoy:

  • A competitive hourly rate and benefits package
  • Opportunities for professional growth and development
  • A fun and dynamic work environment
  • A free membership to our fitness center

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about fitness and wellness, we encourage you to apply for this exciting opportunity.



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