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Unified Communications Specialist
2 months ago
Peraton is seeking a Unified Communications Engineer to join our dedicated team in the Northern Virginia region. This role involves contributing to a maintenance team that is accountable for the installation, configuration, optimization, and testing of network, video, and telephony services utilized within a government network.
Key Responsibilities
The Unified Communications Engineer will take charge of configuring, managing, monitoring, and sustaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints. The responsibilities include but are not limited to:
- Providing Tier II support for customer-reported incidents related to network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
- Delivering end-user support, including in-room and external network assistance with graphical user interface access and operability; troubleshooting, scheduling, and administering video teleconferences.
- Conducting testing and configuration of existing VTC hardware, implementing security controls, generating and applying security certificates, and performing specialized configuration testing for individual platforms.
- Executing patch and firmware upgrades of VTC devices, providing break/fix support, and managing daily operations, including onsite assistance for special events.
- Testing and evaluating video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
- Assessing video endpoint devices and associated peripherals.
- Documenting and reporting all associated testing activities.
- Developing and delivering training to end users on various endpoint devices.
Required Qualifications:
- An active/current TS/SCI Security Clearance.
- A Bachelor's degree in computer science or a related field with eight (8) years of relevant experience, or a combination of education, training, and experience; a Master's degree with six (6) years of relevant experience; or a PhD with three (3) years of experience. Relevant experience may substitute for a completed higher education degree.
- A current 8570 compliant certification.
- At least five (5) years of experience with VOIP Protocols (SIP, H.323), Unified Communications Implementation, Gateway Solution Implementation, PABX / PSTN, Wireshark, SIP, Networking.
- A minimum of three (3) years of experience supporting a Cisco CUCM environment for video collaboration.
- A minimum of three (3) years of experience in managing Cisco Telepresence, Video Communications, and Meeting Server.
- A minimum of two (2) years of experience interacting with high-profile executives and addressing video conferencing support needs.
- A minimum of two (2) years of experience working with encoding and decoding streaming technology.
- A minimum of two (2) years of troubleshooting and repairing VTC equipment (Voice, video, and conference room control equipment).
- Five (5) years of experience supporting a Cisco CUCM environment for video collaboration.
- Five (5) years of experience managing Cisco Telepresence, Video Communications, and Meeting Server.
- Technical certification in Cisco Voice and Video Engineering.
- Direct experience with Cisco Telepresence Management System, Video Control Server, Cisco Meeting Server, WebEx Pro desktop video systems, and WebEx Pro system CODECs.
- Familiarity with the ITIL library in support of incident and change management.
- Experience with a maintenance ticketing system to manage incidents and problems.
- Knowledge of monitoring systems such as Solarwinds, Splunk, and Variphy.
- Previous experience supporting government and/or Department of Defense customers.
The displayed salary range represents the typical compensation for this position and is just one component of Peraton's total compensation package for employees.
At Peraton, our benefits are designed to support your well-being beyond your daily work. We are committed to the growth of our employees, offering comprehensive medical plans, tuition reimbursement, and various other benefits to support you throughout your career.
Company Overview
Peraton is a next-generation national security company that drives missions of consequence across the globe. As a leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Our operations span traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. We serve as a valued partner to essential government agencies and support every branch of the U.S. armed forces, tackling the most daunting challenges facing our customers every day.
