Enterprise Mobility Solutions Specialist

6 days ago


Étreux, Hauts-de-France, United States Mindlance Full time
Job Description

We are seeking an experienced Enterprise Mobility Solutions Specialist to join our team at Mindlance. As a key member of our Mobility and Client Services Team, you will be responsible for implementing and administering mobile devices, providing Tier II support, and coordinating with vendors.

Responsibilities:
  • Provide modern smartphone and tablet technology for Executive Office of Energy and Environmental Affairs workers.
  • Support new and ongoing Mobility related projects.
  • Provide support for mobile device migration efforts.
  • Respond to requests for Tier II support: telephone, email, remote control, and occasional on-site problem diagnosis and resolution.
  • Enforce mobile device policies and procedures in the MDM environment.
  • Integrate commercial off-the-shelf and in-house mobile applications into the MDM catalog and ensure deployment of those applications.
  • Cooperate with consultants for installations, deployments, and troubleshooting of new releases.
  • Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.
  • Maintain system integrity and security by resolving issues from compliance scans.
  • Maintain system configuration design documentation and MDM continuity documentation.
  • Participate in team meetings and provide routine status updates.
  • Evaluate current and next-generation mobile hardware, software, and services; recommend purchases.
  • Collaborate and strategize with business units to formulate secretariat application reference manuals for mobile applications.
Requirements:
  • At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization.
  • 1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), or Unified Endpoint Management (UEM) and tools such as Workspace One (AirWatch), Telecommunication MDM, Apple Business Manager, and Microsoft Intune.
  • Knowledge of industry trends and insight into mobility device use cases.
  • Knowledgeable with both iOS devices.
  • Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
  • Strong organizational and customer service skills with attention to detail.
  • Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
  • Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
  • Must be able to be on site at least 3 days per week.
  • Must be able to travel between all locations and have a valid driver's license.
Education and Certifications:
  • Associates Degree in Computer Science, Information Technology, or an equivalent combination of education and work experience desirable.
  • Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred.
Estimated Salary Range:

$80,000 - $110,000 per year, depending on experience.



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