Customer Service Representative

5 days ago


West Palm Beach, Florida, United States Vivian Suarez - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and support to meet their needs.
  • Insurance Sales and Marketing: Use a customer-focused, needs-based review process to educate customers about insurance options and develop leads to promote our products and services.
  • Team Collaboration: Work closely with our team to identify customer needs, develop marketing strategies, and implement sales initiatives.
Requirements
  • Excellent Communication Skills: Possess excellent written, verbal, and listening skills to effectively communicate with customers and team members.
  • People-Oriented: Be a people person with a strong focus on customer satisfaction and a passion for building relationships.
  • Detail-Oriented: Possess strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Proactive Problem-Solving: Be able to think critically and proactively solve problems to meet customer needs.
  • Computer Literacy: Have basic computer skills and be able to learn our systems and software.
  • Team Player: Be able to work effectively in a team environment and contribute to our team's success.
  • Prior Experience: Have prior experience in a customer-facing role, preferably in the insurance industry.
  • Bilingual Spanish: Possess bilingual Spanish skills, which is a plus.
What We Offer
  • Competitive Hourly Pay: Earn a competitive hourly rate plus commission and bonus opportunities.
  • Health Benefits: Enjoy comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid Time Off: Receive paid time off for vacation, personal, and sick days.
  • Flexible Hours: Enjoy flexible hours to balance work and personal life.
  • Growth Opportunities: Have opportunities for growth and advancement within our agency.
  • License Reimbursement: Receive reimbursement for licensing fees.


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