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Patient Access Representative

2 months ago


Stony Brook, New York, United States Stony Brook Medicine Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Stony Brook Medicine. As a key member of our Patient Access Services team, you will play a critical role in ensuring the smooth and efficient flow of patients through our Emergency Room and Registration Services.

Key Responsibilities
  • Support the Revenue Cycle by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.
  • Provide excellent customer service to patients and visitors, interacting in a professional and respectful manner with internal and external customers.
  • Adhere to strict rules of confidentiality, department, and organization's policies and procedures.
  • Complete high-volume complex bedside patient registration, pre-arrival, pre-registrations, and registrations using various computer systems.
  • Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events.
  • Verify coverage eligibility and determine patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.
  • Provide financial guidance and excellence in Financial Care to patients and their representatives, presenting information about their benefit coverage and cost share responsibilities.
  • Maintain and require appropriate documents as necessary, witnessing general consents, agreements, and acknowledgements.
  • Review registrations for completeness and correctness, utilizing worklists to conduct incomplete registration, verification, or ineligible insurance follow-up.
Requirements
  • Associate's Degree with one year working experience in public service, public health, or other industries in a high volume, patient/customer facing environment.
  • Excellent verbal and written communication, computing, and multi-tasking skills.
  • Candidate must demonstrate experience and expertise in speaking with patients, customers, and representatives who are under stress.
  • Bilingual in English and Spanish is preferred.
  • Health care insurance billing and/or hospital patient access, intake, registration experience is preferred.
What We Offer

Stony Brook Medicine offers a competitive salary range of $54,175 - $59,814 per year, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.