Reception Specialist

1 week ago


Houston, Texas, United States The Post Oak Hotel Full time

Position Overview:

Hospitality Service Representative
The Post Oak Hotel is in search of a Hospitality Service Representative to become a part of the prestigious Forbes Five-Star Hotel in Texas. We value dedicated and professional team members who create memorable experiences for our guests through personalized service.
The Hospitality Service Representative will serve as the initial point of contact for guests during their stay, overseeing all facets of their accommodations.

Key Responsibilities:

  • Maintain comprehensive knowledge of The Post Oak and its offerings.
  • Manage assigned cash bank with precision and ensure the security of funds at all times.
  • Utilize the computer system effectively, adhering to established protocols and standards.
  • Answer incoming calls promptly, within three rings, employing appropriate greetings and telephone etiquette as per Forbes and AAA guidelines.
  • Address all inquiries in a friendly and accommodating manner.
  • Facilitate guest check-ins and check-outs in accordance with Forbes and AAA standards.
  • Establish accurate accounts for each guest upon check-in based on their preferences (e.g., shared or separate billing for room/tax/incidentals); maintain detailed guest history files.
  • Record all guest requests, complaints, or issues immediately and inform the relevant department or personnel for resolution. Follow up within 20 minutes to ensure satisfaction.
  • Confirm and document reservations and cancellations accurately.

Qualifications:

  • Embody our core values of passion, excellence, relevance, collaboration, and integrity.
  • Minimum of 1 year of experience in Front Office operations or a related field.
  • Basic mathematical skills are essential, including the ability to perform addition, subtraction, multiplication, and division as required by the role.
  • Proficiency in English, including speaking, reading, writing, and comprehension.
  • Previous experience in a hotel environment, particularly in luxury or Forbes-rated establishments, is preferred.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Physical requirements: Ability to stand for the duration of the work shift.

What We Offer:

  • A variety of benefit plans tailored to your needs.
  • Paid Time Off.
  • 401K retirement plan.
  • Opportunities for career advancement.
  • A positive and respectful workplace that values diversity.
  • Generous employee discounts on dining, retail, entertainment, and hotel stays.
  • Community service opportunities.
  • Complimentary parking and meals for colleagues.

Disclaimer: The information provided is a high-level overview of the responsibilities and qualifications for this position and does not encompass the complete job description, which includes all responsibilities, skills, duties, requirements, and working conditions associated with the role.



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