Customer Experience Ambassador

5 days ago


Phenix City, Alabama, United States Sherwin-Williams Full time

Overview

At Sherwin-Williams, we believe in the power of color to transform lives and businesses. As a Customer Service Specialist, you will play a crucial role in helping our customers achieve their goals by providing exceptional service and solutions.

About Us

We are committed to being a leader in the coatings industry, known for our innovative products, excellent customer service, and strong relationships with our customers and suppliers. Our team is passionate about helping our customers succeed, and we strive to make a positive impact on our communities.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional service to our customers, answering their questions, and recommending solutions that meet their needs.

Responsibilities

  • Provide exceptional service to customers, including answering their questions and recommending solutions that meet their needs
  • Work closely with wholesale and retail customers to determine their needs and provide solutions that meet their expectations
  • Process sales transactions accurately and consistently with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed

Requirements

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

Salary Range

$45,000 - $60,000 per year, depending on experience

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career advancement.



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