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Customer Service Liaison

1 month ago

Phenix City, Alabama, United States Southeastern Grocers Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Associate to join our team at Southeastern Grocers. This role will provide exceptional customer service, resolve customer complaints in a timely and professional manner, and contribute to the overall success of our store.

About Us

Southeastern Grocers is a leading retail grocery company that operates several banners across the United States. Our goal is to deliver an exceptional shopping experience for our customers, and we need dedicated individuals like you to help us achieve this vision.

Responsibilities
  • Provide fast and friendly customer service desk and media services in accordance with company guidelines, policies, and procedures.
  • Resolve customer complaints in a timely and professional manner.
  • Contribute to the overall success of the store by meeting sales targets, achieving customer satisfaction goals, and maintaining a positive and productive work environment.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • 1-2 years of customer service experience in a retail or grocery setting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet sales targets.
Benefits
  • Competitive salary: $40,000 - $60,000 per year (based on location and experience).
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including health insurance, 401(k), and paid time off.
Why Join Us?

Southeastern Grocers is committed to delivering an exceptional shopping experience for our customers, and we believe that our employees are the key to our success. As a Customer Service Associate, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the growth and development of our company.