Customer Experience Manager and Sales Leader
4 days ago
Five Below, Inc. is seeking a talented Customer Experience Manager to join our team in Alex City. As a key member of our management team, you will be responsible for ensuring that every customer has an exceptional experience at Five Below.
About the Role:This is an exciting opportunity to lead front-end operations, manage cash handling procedures, maintain store cleanliness and safety, and drive sales. You will be responsible for training staff on customer service standards, ensuring that each guest has a fast and friendly checkout experience, and maintaining store appearance at all times.
You will also be expected to assist with supervising associates, reviewing corporate communications, partnering with supervisors or corporate office regarding store issues, driving sales and controlling expenses, and adhering to all Five Below's Standard Operating Procedures (SOP).
Responsibilities:- Ensures all associates and managers are providing excellent customer service through personal contact with customers.
- Responsible for achieving CSAT score goals provided by the District Manager.
- Leads Front End Operations, including training staff on customer service standards and ensuring a fast and friendly checkout experience for guests.
- Maintains store cleanliness, recovery, and readiness for customers at all times.
- Opens and closes store procedures, performs Store Manager duties in their absence, assists in supervising associates, training, coaching, developing, and scheduling staff.
- Reviews corporate communications and reacts accordingly, partners with supervisors or corporate office regarding store issues, drives store sales and controls expenses.
- Authorizes register functions, including post voids, returns, and discounts, complies with Human Resources policies and procedures, assists in receiving and stocking procedures, unloads merchandise from trucks, checks in shipments, stages merchandise for the sales floor, packs out merchandise.
- Ensures Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards, accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
- Performs store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining stock room.
- Bachelor's degree in Business Administration, Marketing, or related field preferred.
- Minimum 2 years of management experience in retail, preferably in a leadership role.
- Excellent verbal and written communication skills, ability to multitask, creative thinking, and ability to maintain composure under pressure.
$62100 per year, based on industry standards and location.
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