Customer Service Representative Benefits Specialist

5 days ago


Nashville, Tennessee, United States Conduent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Benefits Call Center team as a Benefits Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences by providing timely and accurate information about employee benefits to our clients and their employees.

Key Responsibilities
  • Respond to incoming customer calls and emails in a professional and courteous manner
  • Provide detailed information about employee benefits, including healthcare, retirement, and other perks
  • Manage multiple systems and databases to retrieve and update customer information
  • Work collaboratively with a supportive team to resolve customer issues and concerns
  • Meet productivity and quality standards while maintaining a high level of customer satisfaction
Requirements
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Keyboarding and MS Office proficiency
  • High school diploma or equivalent required
  • Ability to pass a background check and potentially a drug test
What We Offer
  • A competitive hourly rate of $15 in training and $16 in production
  • A comprehensive benefits package, including health, dental, and vision insurance
  • A retirement savings plan and employee discounts
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment
About Conduent

Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are committed to delivering exceptional outcomes for our clients and the millions of people who count on us. Our team is dedicated to creating a culture where individuality is valued and respected, and where our associates can personally thrive and make a real impact.



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