Customer Service Representative

1 day ago


Nashville, Tennessee, United States Genesco Full time

**Job Summary**

Genesco is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and recommendations to customers.
  • Process customer orders and respond to customer feedback.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet individual and team customer-focused goals.

**Requirements:**

  • Prior experience in customer service, call center, and/or sales-related field.
  • High school diploma or equivalent, some college preferred.
  • Proficient MS Office Applications.
  • Ability to quickly learn new software and applications.
  • Excellent verbal and written communication skills.
  • Follow procedures in place with minimal error.
  • Ability to manage work and effectively multi-task.
  • Use effective interpersonal skills and customer-focused attitude to contribute to the success of the team.

**Working Conditions:**

  • Must be able to work at least 25 hours weekly with various 5-hour shifts Monday-Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.
  • Please note that this is not a remote opportunity.


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