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We are a well-established, family-owned Automotive Repair Shop in the Nashville area, seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.
Job SummaryThe Customer Service Representative will be the front-line for our customer experience, providing exceptional service and support to our clients. This role requires a positive attitude, strong communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities- Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Communication: Develop and maintain strong relationships with customers, colleagues, and management, using effective communication skills to resolve issues and provide support.
- Problem-Solving: Analyze and resolve customer complaints, using problem-solving skills to find solutions and improve customer satisfaction.
- Teamwork: Collaborate with colleagues to achieve team goals, providing support and assistance as needed.
- Adaptability: Adapt to changing situations, priorities, and deadlines, demonstrating flexibility and a willingness to learn.
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of customer service experience in a retail or service industry setting.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Certifications: Valid driver's license and a clean driving record.
- Competitive Pay: Competitive salary based on experience.
- Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
Terry's Service Center is a dynamic and fast-paced work environment, with a focus on customer satisfaction and team collaboration. As a Customer Service Representative, you will have the opportunity to work with a diverse range of customers, using your skills and experience to provide exceptional service and support.