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Receptionist for Public Services

2 months ago

New York, New York, United States City of New York Full time

Position Overview

The City of New York is seeking dedicated individuals for the role of Front Door Receptionist within the Family Independence Administration. This position is crucial in providing assistance to individuals and families seeking social services and economic support.

Key Responsibilities

  • Efficiently manage the flow of visitors to the Family Independence Administration Model Center.
  • Direct clients to the appropriate service areas based on their needs.
  • Document visitor information, including the purpose of their visit and arrival times.
  • Utilize the Front Door Electronic Reception System (FRED) to access appointment logs and verify scheduled visits.
  • Issue tickets and passes according to established visitor policies.
  • Review documentation presented by clients, ensuring proper categorization for processing.
  • Provide information on available services and assist clients in navigating their options.
  • Assess urgent needs of clients to facilitate prompt service and resolution of issues.

Qualifications

Applicants must possess a high school diploma or equivalent and have at least one year of relevant clerical experience. Proficiency in typing at a minimum speed of 100 keystrokes per minute is required.

Additional Information

The City of New York is committed to fostering a diverse workforce and providing an inclusive work environment free from discrimination and harassment.