Digital Account Strategist

19 hours ago

Burbank, California, United States castLabs GmbH Full time
About the Role

We are seeking a skilled Account Manager to join our team at castLabs GmbH. As a key member of our organization, you will play a vital role in driving our mission to deliver exceptional video streaming solutions.

Key Responsibilities
  • Maintaining Valuable Customer Relationships: Foster strong, long-lasting relationships with our clients, ensuring their needs are met and exceeded through proactive account management.
  • Optimizing Customer Engagement: Collaborate with our technical teams to customize our solutions, guaranteeing seamless integration with our clients' operations and fostering a deep understanding of their business needs.
  • Cultivating Strategic Partnerships: Identify opportunities to strengthen and deepen existing relationships, keeping clients informed about new features, product enhancements, and additional suitable products.
  • Enhancing Brand Visibility: Represent our expertise and commitment to customer satisfaction at industry events, reinforcing our position as a leader in the streaming industry.
  • Seamless Collaboration Across Teams: Work closely with technical and back-office teams to ensure every aspect of customer service is coordinated and exemplary, enhancing overall client satisfaction.
  • Leveraging CRM Tools for Strategic Insights: Utilize our CRM tools expertly to maintain detailed accounts of customer interactions, successes, and areas for improvement, driving continual advancement in our customer management processes.
About You
  • Proven experience in account management, ideally within the tech or video streaming sectors.
  • A strategic mindset with a robust track record of driving growth and an exceptional understanding of customer service dynamics.
  • A deep interest in the latest streaming technologies and a commitment to stay at the forefront of industry developments.
  • Exceptional communication skills in English, capable of engaging conversations and crafting compelling sales pitches.
  • An analytical approach, prepared to tackle challenges and devise effective strategies.
  • A collaborative spirit and an eagerness for continuous learning and growth.
  • Must be located in the Pacific Time Zone (PT) or be available to work standard business hours aligned with the Pacific Time Zone.
What We Offer
  • An open-hearted and empowering workplace culture that supports and nurtures your professional development.
  • Freedom to navigate your career path within our Holacracy-based organizational structure, offering flexibility and independence.
  • Extensive opportunities for personal and professional growth, allowing you to excel and make impactful contributions.
  • Flexible working arrangements that honor your personal and professional life balance.
  • A comprehensive rewards package that recognizes your crucial role in our achievements.
  • Biannual company summits, celebrating our collective success and shared journey.

Qualified candidates are considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

CastLabs GmbH is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

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