Operations & Driver Support Representative
3 weeks ago
Via is a pioneering company in the TransitTech category, dedicated to transforming the way the world moves. We're committed to creating a shared, dynamic public mobility system that reduces carbon emissions, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable transportation options.
Job DescriptionWe're seeking a highly skilled and motivated Operations & Driver Support Representative to join our team. As a key member of our operations team, you will be responsible for managing key aspects of our day-to-day transit operations. This includes proactively adjusting daily operating plans based on real-time inputs from drivers, riders, and colleagues, prioritizing operational issues as a real-time point of contact, and providing creative solutions for overseeing a live operation.
Responsibilities- Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
- Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
- Build strong cross-functional relationships across various Via teams and offices and external partners
- Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
- Effectively prioritize live operational issues and take action based on the information received
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
- Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Ownership mentality: take full responsibility for delivering great service to driver-partners
- Proactive: able to think ahead and anticipate to prevent problems before they start
- An empathetic and effective communicator: you excel at active listening and collaboration
- Comfortable with ambiguity: make thoughtful choices between imperfect options
- Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
- Observant and keen to improve: if something's not working, you come up with a better way
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $16.00-$17.50/hour
- We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching
- Successful completion of a drug test is necessary for employment
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