Operations & Driver Support Representative

3 weeks ago

Fort Worth, Texas, United States via Full time
About Via

Via is a pioneering company in the TransitTech category, dedicated to transforming the way the world moves. We're committed to creating a shared, dynamic public mobility system that reduces carbon emissions, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable transportation options.

Job Description

We're seeking a highly skilled and motivated Operations & Driver Support Representative to join our team. As a key member of our operations team, you will be responsible for managing key aspects of our day-to-day transit operations. This includes proactively adjusting daily operating plans based on real-time inputs from drivers, riders, and colleagues, prioritizing operational issues as a real-time point of contact, and providing creative solutions for overseeing a live operation.

Responsibilities
  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
  • Build strong cross-functional relationships across various Via teams and offices and external partners
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
Requirements
  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to driver-partners
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Compensation and Benefits
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $16.00-$17.50/hour
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching
  • Successful completion of a drug test is necessary for employment

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