Truck Driver Support Representative

1 day ago

Fort Worth, Texas, United States Landstar System, Inc. Full time
Job Title: Truck Driver Support Representative

Landstar is seeking a highly motivated and organized Truck Driver Support Representative to join our team. As a key member of our Field Operations Centers, you will play a crucial role in supporting our Drivers and Operators by ensuring they have clear revenue expectations, resolving their operational queries and concerns, and conducting thorough follow-ups after orientation sessions to identify and meet their ongoing needs.

Key Responsibilities:
  • Establish revenue expectations with BCOs (Brokerage Carriers and Operators)
  • Provide solutions for BCO and Operator questions/problems/concerns
  • Conduct orientation follow-up with BCOs and Operators to determine their needs
  • Work directly with BCO Advisors in managing and providing first contact and review information
  • Update Contractor, Tractor, and Operator files in iSeries 400, as needed
  • Facilitate effective communication between new BCOs/Operators and their advisors and CABS (Carrier Assistance Business Solution)
  • Emphasize the importance of the tools Landstar offers, including Landstaronline.com, Load Alerts, Lane Match, IVR cards, Profit & Loss, load search apps, business success videos, etc.
  • Coordinate with orientation coordinators any recommended changes to orientation and CABS program
  • Perform as a backup for Orientation and CABS Coordinators, including class instruction, contract renewal, and hazmat recertification and issuing ELDs, etc.
  • Handle incoming visits and calls from BCOs and Operators
  • Actively participate in weekly orientation retention call
  • Special projects and assignments as needed
  • Perform Hours of Service Review with BCOs as needed
  • Facilitate problem-solving between agents and BCOs
  • Participate in safety meetings, which may be during non-business hours or on-site as needed
  • Assist safety in the operation and coordination of the driver simulator program
Requirements:
  • High school diploma or general education degree (GED)
  • 1 year of customer service experience
  • 1 year of experience in a professional office environment
Preferred Qualifications:
  • Experience in the transportation industry
What We Offer:

Landstar is a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication. We offer competitive compensation, robust benefit plans, including affordable medical plans, employer 401(k) match, paid time off, tuition assistance, and much more. If you want to be part of a dynamic team that values its employees, then Landstar is the place for you.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by federal, state, or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate.

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