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Transportation Driver Support Representative
1 month ago
Landstar is seeking a highly skilled and dedicated Transportation Driver Support Representative to join our team. As a key member of our Field Operations Centers, you will play a crucial role in supporting our drivers and operators by ensuring they have clear revenue expectations, resolving their operational queries and concerns, and conducting thorough follow-ups after orientation sessions to identify and meet their ongoing needs.
Key Responsibilities:- Establish revenue expectations with drivers and operators.
- Provide solutions for drivers and operators' questions, problems, and concerns.
- Conduct orientation follow-ups with drivers and operators to determine their needs.
- Work directly with driver advisors in managing and providing first contact and review information.
- Update contractor, tractor, and operator files in iSeries 400, as needed.
- Facilitate communication between new drivers and operators and their advisors and CABS.
- Emphasize the importance of Landstar's tools, including Landstaronline.com, Load Alerts, Lane Match, IVR cards, Profit & Loss, and load search apps.
- Coordinate with orientation coordinators to recommend changes to orientation and CABS programs.
- Perform as a backup for orientation and CABS coordinators, including class instruction, contract renewal, and hazmat recertification.
- Handle incoming visits and calls from drivers and operators.
- Actively participate in weekly orientation retention calls.
- Special projects and assignments as needed.
- Perform Hours of Service Review with drivers as needed.
- Facilitate problem-solving between agents and drivers.
- Participate in safety meetings, which may be held during non-business hours or on-site as needed.
- Assist safety in the operation and coordination of the driver simulator program.
- High school diploma or general education degree (GED).
- 1 year of customer service experience.
- 1 year of experience in a professional office environment.
- Experience in the transportation industry.
Landstar is a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication. We offer competitive compensation, robust benefit plans, paid time off, tuition assistance, and more. If you want to be part of a dynamic team that values its employees, Landstar is the place for you.
We are an Equal Opportunity/Affirmative Action employer and welcome employees from all cultures and backgrounds to our team. We provide a safe and professional work environment in which to thrive and grow.