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Operations Support Specialist

2 months ago

Fort Worth, Texas, United States Via Full time
About the Role

We're seeking a skilled Dispatcher to join our team at Via, a pioneering company transforming transportation worldwide. As a Dispatcher, you'll play a critical role in managing our day-to-day transit operations, collaborating with cross-functional teams, and providing exceptional support to our driver-partners.

Key Responsibilities
  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues.
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation.
  • Build strong relationships across various Via teams and offices, as well as external partners.
  • Leverage your operating and troubleshooting expertise to support other business areas, including live operations, phone, and email.
  • Effectively prioritize live operational issues and take action based on the information received.
  • Leverage knowledge of Via products and services to make ad-hoc decisions with little guidance.
Requirements
  • Thrives in fast-paced environments, able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively.
  • Ownership mentality, taking full responsibility for delivering great service to driver-partners.
  • Proactive, able to think ahead and anticipate to prevent problems before they start.
  • An empathetic and effective communicator, exceling at active listening and collaboration.
  • Comfortable with ambiguity, making thoughtful choices between imperfect options.
  • Maintains a solution-oriented mindset, persistent, creative, and cool under pressure.
  • Observant and keen to improve, coming up with better ways if something's not working.
  • An exceptional team player, people love working with you, and you can quickly contribute to cross-functional teams.
What We Offer

We're proud to offer a competitive salary, ranging from $16.00 to $17.50 per hour, depending on experience, knowledge, and skills. Additionally, we provide a comprehensive benefits package, including medical plans and 401K matching. Successful completion of a drug test is necessary for employment.

We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.