Technical Support Specialist
1 week ago
Southeastern Computer Associates, LLC is seeking a dedicated Helpdesk Support Technician to provide exceptional technical assistance and support to our clients.
Key Responsibilities- Network Design and Support: Implement and maintain WAN and LAN connectivity, including routers, firewalls, and security measures.
- Cloud Solutions: Develop and support hosted and cloud solutions tailored to client needs.
- Data Backup and Recovery: Design and implement effective data backup and disaster recovery strategies.
- Technical Support: Provide IT support for Microsoft and Google applications, as well as virtual environments like Microsoft Azure and MS 365.
- Microsoft Technologies: Offer support for Windows Server, Exchange, SQL, SharePoint, and related technologies.
- Virtualization Support: Assist with VMware and Microsoft virtualization technologies.
- Remote Access Solutions: Design and implement VPN and Terminal Services for remote access.
- Monitoring and Management: Utilize RMM and PSA systems for task tracking, time entry, client communication, and support request management.
- Documentation: Maintain thorough documentation of devices, systems, processes, and client networks.
- Client Communication: Keep clients informed about incident progress and any changes or outages.
- Team Collaboration: Work effectively both independently and as part of a team.
- Effective Communication: Demonstrate strong communication skills with clients and team members.
- Issue Escalation: Identify and escalate service or project issues that exceed service levels.
- Client Knowledge: Develop a deep understanding of client needs and how IT supports their business objectives.
- Internal Processes: Document and maintain internal processes related to job responsibilities.
- Time Management: Accurately enter time and expenses in the PSA system.
- System Understanding: Gain proficiency in PSA, RMM, and other internal systems.
- Ticket Management: Address assigned tickets and follow a daily schedule as per dispatch instructions.
- Service Catalog Knowledge: Familiarize yourself with the service catalog and its relevance to client needs.
- Continuous Learning: Stay updated on emerging technologies in the industry.
- Client Satisfaction: Strive to enhance client service and satisfaction.
- Core Values: Uphold the company's core values and philosophy in all decisions and actions.
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Technical Support Specialist
1 week ago
Kennesaw, Georgia, United States Southeastern Computer Associates, LLC Full timeJob OverviewSoutheastern Computer Associates, LLC is seeking a skilled Helpdesk Support Technician to provide exceptional technical assistance and support to our clients.Key ResponsibilitiesNetwork Design and Support: Implement and maintain WAN and LAN connectivity, including routers, firewalls, and security measures.Cloud Solutions: Develop and support...
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Technical Support Specialist
1 week ago
Kennesaw, Georgia, United States Southeastern Computer Associates, LLC Full timeJob OverviewSoutheastern Computer Associates, LLC is seeking a dedicated Helpdesk Support Technician to provide exceptional technical assistance and support to our clients.Key Responsibilities:Network Support: Manage and maintain WAN and LAN connectivity, including routers, firewalls, and security measures.Cloud Solutions: Design and implement hosted and...
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