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Sales Enablement Manager: Coaching and Enablement Programs

2 months ago

Addison, Texas, United States ServiceNow, Inc. Full time
About the Role

We are seeking a highly skilled Sales Enablement Manager to join our Global Sales Enablement team at ServiceNow, Inc. This is a critical role that will play a key part in developing and delivering coaching and enablement programs for salespeople across the entire sales journey.

Key Responsibilities
  • Develop and Deliver Enablement Programs: Design and implement high-impact enablement programs to improve sales capability and drive a culture of sales expertise.
  • Coach Salespeople: Provide coaching and guidance to salespeople to help them develop the skills and activities necessary to drive success.
  • Support Sales Methodology: Deliver virtual and in-person classroom training, as well as provide sales activity and skills coaching, to support the effective use of the ServiceNow sales methodology.
  • Gather Requirements and Develop Enablement: Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, ILT, etc.), and collaborate with Enablement colleagues to develop and deliver high-impact enablement content.
  • Collaborate with Stakeholders: Manage key stakeholders and subject matter experts throughout the process, and analyze the effectiveness of the training plan against stated learning objectives.
  • Deliver Training and Train the Trainer Programs: Deliver training and train the trainer programs in person and/or virtually, to a global audience.
  • Align with Program Management Office: Work with the Program Management Office to align on priorities and consistent messaging to the field.
  • Collaborate with Enablement Colleagues: Collaborate with Enablement colleagues to align on best practices and identify new, creative ways to enhance enablement approach and impact.
Requirements
  • 5+ Years of Experience: 5+ years of experience in sales, and/or enablement as a sales coach and/or sales methodology expert, preferably in the SaaS space.
  • Demonstrated Track Record: Demonstrated track record of successfully executing and delivering sales enablement programs.
  • Training and Facilitation Capability: Training and facilitation capability to stand in front of a room of seasoned salespeople and train them with credibility.
  • Experience Developing Enablement Programs: Experience developing and deploying enablement programs for multiple personas.
  • Understanding of Coaching Best Practices: Understanding of coaching best practices.
  • Ability to Identify Sales Team and Leadership Needs: Ability to identify sales team and leadership needs and translate them into effective programs that engage the field and drive improved sales performance.
  • Adaptability and Comfort Working in a Fast-Paced Environment: Adaptability and comfort working in a fast-paced, dynamic environment.
  • Use of Generative AI in Enablement: Use of Generative AI in enablement a major plus.
  • Comfort with CRM Platforms and Reports: Comfort with CRM platforms and reports (Dynamics, Salesforce).
  • Excellent Verbal and Written Communication Skills: Excellent verbal and written communication skills, facilitation, problem-solving, analytical, presentation abilities, and strong business acumen.
About ServiceNow, Inc.

ServiceNow is a global market leader in the enterprise cloud market, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.