Client Account Representative

2 weeks ago


King of Prussia, Pennsylvania, United States PowerPay Full time
Job Description

PowerPay, a leading financial technology company, is seeking a skilled Client Account Representative to join our growing team. As a key member of our healthcare lending team, you will be responsible for delivering exceptional customer service to our healthcare lending merchants and borrowers.

Key Responsibilities:
  • Monitor and resolve daily application and loan needs and issues for healthcare merchants and borrowers.
  • Provide exceptional client assistance and collaborate with healthcare account managers and cross-functional teams within PowerPay.
  • Ensure a smooth and timely experience for clients by troubleshooting and resolving issues in a fast-paced environment.
Requirements:
  • Strong customer service and interpersonal skills for dealing with different types of customers, clients, and business outcomes.
  • Understanding of loan processes, terminology, and documentation.
  • Excellent communication and interpersonal skills, and build rapport and trust with clients.
  • Proficiency in troubleshooting and problem-solving, with strong analytical thinking and attention to detail.
  • Ability to work effectively under pressure and meet deadlines in a fast-paced HC lending environment.
  • Experience and proficiency with Vision, P4, Hubspot, and other relevant applications.
What We Offer:
  • A team-centric company culture that values collaboration and growth.
  • Growth opportunities for career advancement and professional development.

PowerPay is an equal opportunity employer and welcomes applications from diverse candidates. All applications will be kept confidential according to EEO guidelines.



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