Client Manager

10 hours ago


King of Prussia, Pennsylvania, United States Reliance Matrix Full time
Job Title: Client Manager

Reliance Matrix is seeking a highly skilled Client Manager to join our team. As a Client Manager, you will be responsible for managing dedicated client accounts, providing exceptional customer service, and driving revenue growth.

Key Responsibilities:
  • Manage client relationships and develop strategic plans to meet their needs and goals.
  • Collaborate with sales representatives to identify up-sell and cross-sell opportunities and develop re-enrollment strategies.
  • Work closely with internal departments to ensure smooth operational functions and provide excellent customer service.
  • Develop and maintain thorough knowledge of group insurance products, contracts, and services.
  • Stay up-to-date on industry trends and regulatory changes to ensure compliance and provide expert advice to clients.
Requirements:
  • Bachelor's degree in a related field.
  • At least 5 years of group insurance experience in account management or a related field.
  • Exceptional customer service skills, strong consulting and negotiation skills, and deep product knowledge.
  • State insurance license required.
  • Ability to build and maintain collaborative working relationships at all levels.
  • Planning and organization skills, multi-tasking, and ability to adapt to change.
What We Offer:
  • Competitive pay package and benefits.
  • Annual performance bonus for all team members.
  • Generous 401(k) company match that is immediately vested.
  • Choice of three medical plans, including prescription drug coverage.
  • Multiple options for dental and vision coverage.
  • Company-provided Life & Disability Insurance.
  • Family-friendly benefits, including Paid Parental Leave & Adoption Assistance.
  • Hybrid work arrangements for eligible roles.
  • Tuition Reimbursement and Continuing Professional Education.
  • Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program.
Our Values:
  • Integrity.
  • Empowerment.
  • Compassion.
  • Collaboration.
  • Fun.

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation.



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