Customer Savings Specialist

3 weeks ago


Hopkinton, Massachusetts, United States BILLSHARK Full time

Are you ready to take your career to the next level at a company that's changing the game?

BillsHark is a fintech leader in the bill reduction marketplace, and we're on a mission to help customers save money. As a Customer Savings Specialist, you'll be the face of our company, working with service providers to negotiate lower rates and cancel unwanted subscriptions.
We're proud of our entrepreneurial spirit and looking for talented individuals who share our core values of tenacity, camaraderie, and hunger. With comprehensive training and support, you'll thrive in a fast-paced environment where you get to help people every day.

Responsibilities:

  • Negotiate with service providers on behalf of customers to save them money
  • Identify and record savings patterns to create a more efficient negotiation process
  • Document customer negotiation journeys in our CRM
  • Consult with customers to explain the process, set expectations, and deliver great news
  • Provide exceptional customer service by delivering better service than expected

Requirements:

  • General technical capabilities
  • Strong interpersonal skills with the ability to win people over
  • Positive, do-what-it-takes attitude
  • Willingness to learn new things
  • Enjoy laughing and not taking the bumps in the road too seriously
  • Alignment with our core values; Tenacity, Camaraderie, and Hunger

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