ServiceNow Search Optimization Specialist

3 weeks ago

Hopkinton, Massachusetts, United States Org_Subtype_BU004_Legal Full time
Job Summary

We are seeking a highly skilled ServiceNow Search Optimization Specialist to join our Legal Operations team in Round Rock, Texas. As a key member of our team, you will play a pivotal role in enhancing user experience by optimizing ServiceNow search functionalities and leveraging analytics to provide actionable insights.

Key Responsibilities
  • Develop and implement strategies to optimize ServiceNow search functionality for improved user experience and efficiency
  • Conduct thorough analysis of search usage patterns, search results effectiveness, and user behavior using ServiceNow analytics tools
  • Utilize search analytics data to identify trends, patterns, and areas for improvement, and make recommendations to enhance search relevance and accuracy
  • Collaborate with stakeholders, engagement managers, business analysts, and end users, to understand search requirements and translate them into technical solutions
  • Configure and customize ServiceNow search features, including search dictionaries, search sources, and search results formatting
Requirements
  • Bachelor's degree in computer science, information systems, or a related field; or equivalent practical experience
  • 8 years+ proven experience in optimizing search functionalities within the ServiceNow platform
  • Strong understanding of ServiceNow Service Portal, including Service Catalog and Content Management System (CMS)
  • Proficiency in ServiceNow scripting (JavaScript, Glide API) for customization and configuration related to search optimization
  • Experience with ServiceNow reporting and analytics tools (e.g., Performance Analytics, Reporting, Metrics, etc.). Familiarity with search engine optimization (SEO) principles and techniques
Desirable Requirements
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
  • ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus
Benefits and Perks

Dell is committed to fair and equitable compensation practices. The salary range for this position is $113,400.00-$147,400.00. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at https://www.dell.com/en-us/workforce-solutions.

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.

Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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