Customer Service Advocate
4 weeks ago
Be a Hero for Our Customers
At Billshark, we're on a mission to help people save money on their bills. As a Customer Service Advocate, you'll play a crucial role in this mission by providing exceptional support to our customers.
Your Responsibilities:
- Help customers cancel unwanted subscription services by calling or chatting with their providers.
- Document the customer's cancellation journey in our CRM system.
- Provide an outstanding customer experience by delivering better service than expected every time.
- Suggest and implement ideas to improve our process and make it more efficient.
Requirements:
- No experience necessary - we'll provide comprehensive training.
- Basic computer skills and software proficiency.
- Excellent multitasking abilities and strong interpersonal skills.
- A positive attitude, willingness to learn, and a sense of humor.
- Alignment with our core values: Tenacity, Camaraderie, and Hunger.
- Ability to commute to our office in Hopkinton, MA.
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