Customer Service Advocate

4 weeks ago


Hopkinton, Massachusetts, United States BILLSHARK Full time

Be a Hero for Our Customers

At Billshark, we're on a mission to help people save money on their bills. As a Customer Service Advocate, you'll play a crucial role in this mission by providing exceptional support to our customers.

Your Responsibilities:

  • Help customers cancel unwanted subscription services by calling or chatting with their providers.
  • Document the customer's cancellation journey in our CRM system.
  • Provide an outstanding customer experience by delivering better service than expected every time.
  • Suggest and implement ideas to improve our process and make it more efficient.

Requirements:

  • No experience necessary - we'll provide comprehensive training.
  • Basic computer skills and software proficiency.
  • Excellent multitasking abilities and strong interpersonal skills.
  • A positive attitude, willingness to learn, and a sense of humor.
  • Alignment with our core values: Tenacity, Camaraderie, and Hunger.
  • Ability to commute to our office in Hopkinton, MA.


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