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Client Relations Coordinator

2 months ago

Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full time

Company Overview: American Metals Supply, LLC is a leading distributor of metals, primarily focusing on aluminum products. With a strong presence in the southeastern United States, we are dedicated to providing top-notch products and services to our clientele.

Position Overview: We are in search of a bilingual Sales Support Coordinator to enhance our operations. This pivotal role is integral to our sales team, focusing on fostering and nurturing relationships with both existing and potential clients. The coordinator will undertake various administrative responsibilities, manage customer accounts, deliver exceptional customer service, and assist in troubleshooting processes.

Key Responsibilities:

  • Client Relationship Management: Support the sales team in cultivating and sustaining robust relationships with clients through consistent communication and follow-ups.
  • Administrative Duties: Execute administrative functions including managing customer accounts, processing invoices, and ensuring accurate record-keeping. Oversee Return Material Authorizations (RMA) processes for efficient returns and replacements.
  • Customer Service: Deliver high-quality customer service by addressing inquiries, resolving issues, and facilitating troubleshooting processes promptly.
  • Material Specifications: Aid clients in comprehending material specifications by providing necessary information and support.
  • Customer Follow-ups: Engage in follow-up activities with customers to ensure satisfaction and address any unresolved issues or needs.
  • Sales Support: Assist the sales team by preparing sales documents, proposals, and coordinating sales activities.
  • Reporting: Generate and disseminate regular reports on customer interactions, sales activities, and other key metrics for review.
  • Troubleshooting: Facilitate troubleshooting processes for customer issues, collaborating with other departments as necessary to resolve problems.
  • Process Improvement: Identify and propose enhancements for customer service and sales support processes.
  • Perform additional duties as assigned.

Qualifications:

  • Education: High school diploma or equivalent.
  • Bilingual proficiency in English and Spanish is preferred.
  • Experience: Minimum of 2 years in sales support, customer service, or a related field.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking capabilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with CRM software is advantageous.
  • Attributes: Detail-oriented with a strong emphasis on accuracy; Ability to work independently and collaboratively; Positive attitude and proactive problem-solving approach.

Benefits:

  • 401(k) with matching contributions
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

American Metals Supply is an equal opportunity employer, welcoming all qualified applicants without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. We maintain a drug-free workplace.