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Customer Service Manager

2 months ago

Minneapolis, Minnesota, United States R J Bergstrom - State Farm Agent Full time
Job Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Manager at R J Bergstrom - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities:
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize excellent communication skills to efficiently meet customer needs while promoting the development of our business.
Requirements:
  • Dedication to customer service and a strong ability to relate to customers.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive problem-solving skills to ensure seamless customer experiences.
What We Offer:
  • Competitive salary and commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Flexible hours to accommodate your needs.
  • Opportunities for growth and advancement within our agency.
  • License reimbursement to support your professional development.