Customer Service Director
1 month ago
Key Responsibilities
- Manage the customer journey, from initial inquiry to delivery and collection.
- Evaluate and enhance customer satisfaction through quality service and feedback.
- Oversee project management to ensure timely delivery and meet sales targets.
- Facilitate daily production meetings to review work in progress and address any issues.
- Manage inventory, purchasing, and sales teams to drive business growth.
- Resolve customer complaints and concerns in a timely and professional manner.
- Monitor and perform center opening and closing procedures, ensuring seamless operations.
- Compile and submit regular sales reports, royalties due, and direct marketing response tracking.
Benefits
- Competitive compensation package, including a base salary and monthly bonus.
- Comprehensive benefits, including medical, dental, vision, and 401K plan.
- 6 paid holidays and a 5-day workweek.
- A friendly, collaborative team environment.
- Company-paid training and state-of-the-art equipment.
- Opportunities for personal and professional growth.
About FASTSIGNSFASTSIGNS is a leading provider of visual communication solutions, helping businesses achieve their objectives through innovative sign and graphic solutions.
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