Customer Service Director

1 month ago


Minneapolis, Minnesota, United States FASTSIGNS - 270201 Full time
Job OverviewFASTSIGNS of Bloomington is seeking a seasoned leader to oversee the delivery of exceptional customer service in a fast-paced, high-growth environment. The ideal candidate will possess a proven track record of success in managing customer experiences from quote to cash, ensuring quality service, and driving sales growth.

Key Responsibilities
  • Manage the customer journey, from initial inquiry to delivery and collection.
  • Evaluate and enhance customer satisfaction through quality service and feedback.
  • Oversee project management to ensure timely delivery and meet sales targets.
  • Facilitate daily production meetings to review work in progress and address any issues.
  • Manage inventory, purchasing, and sales teams to drive business growth.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Monitor and perform center opening and closing procedures, ensuring seamless operations.
  • Compile and submit regular sales reports, royalties due, and direct marketing response tracking.

Benefits
  • Competitive compensation package, including a base salary and monthly bonus.
  • Comprehensive benefits, including medical, dental, vision, and 401K plan.
  • 6 paid holidays and a 5-day workweek.
  • A friendly, collaborative team environment.
  • Company-paid training and state-of-the-art equipment.
  • Opportunities for personal and professional growth.

About FASTSIGNSFASTSIGNS is a leading provider of visual communication solutions, helping businesses achieve their objectives through innovative sign and graphic solutions.

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