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Banquet Operations Manager

2 months ago

Birmingham, Alabama, United States PCH, Inc. Full time
Banquet Captain Job Description

PCH, Inc. is seeking a highly skilled and experienced Banquet Captain to join our hospitality team. As a key member of our events team, the Banquet Captain will be responsible for ensuring the smooth execution of all banquet events.

Key Responsibilities:
  • Event Coordination: Collaborate with the Banquet Manager to determine serving arrangements, additional staffing needs, and equipment requirements for events.
  • Team Supervision: Supervise Banquet staff in setting up, serving, and breaking down all events, ensuring efficient and professional execution.
  • Guest Communication: Maintain open and clear communication with guests and meeting planners to ensure their needs and any changes are promptly addressed.
  • Food Service Coordination: Maintain constant communication with the Banquet Chef, ensuring effective coordination between food production and food service. Provide exact guest counts after seating and advise on last-minute timing adjustments.
  • Server Management: Check-in servers, assign stations, and communicate pre-assigned function side work duties.
  • Table Settings: Inspect table place settings, including table linen, china, glassware, silverware, and condiments, to ensure correct placement and cleanliness.
  • Buffet Management: Take responsibility for the proper arrangement of buffet tables and other food service stations used for catering functions.
  • Event Cleanup: Check servers out at the end of events, ensuring cleanliness of function rooms, aisles, and storage areas, as well as proper cleaning and storage of equipment.
  • Training and Development: Conduct server training as needed to maintain a well-trained and efficient Banquet staff.
  • Supervision: Directly supervise up to 30 associates in Banquets, including training, planning, assigning work, and providing direction and support.
  • Financial Management: Extend and total the check accurately, double-check for accuracy, and obtain the host's signature.
  • Gratuity Reporting: Report gratuities received within company guidelines and in compliance with federal regulations.
  • Alcohol Service Regulations: Observe and comply with all requirements, training, and restrictions set forth by the ABC board to ensure adherence to alcohol service regulations.

PCH, Inc. is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.