Operations Manager

2 days ago

Birmingham, Alabama, United States Protective Life Insurance Company Full time
Job Title: Ops Manager

The work we do at Protective Life Insurance Company has a significant impact on millions of lives, and you can be a part of it. Our team helps protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Job Summary:

This position requires oversight and guidance of the Executive Benefit Inforce Operations team. This includes management of our administrative support staff, including Quality Control, Premium Administration, and Workflow Management. The successful candidate will assume ownership of the admin team workloads and service standards and provide detailed and consistent communication to senior management regarding processing statistics.

Key Responsibilities:
  • Manage the Executive Benefits Inforce operations admin support staff in all day-to-day operations, including but not limited to timekeeping, HR-related items, quality tracking, and overall processes.
  • Oversight of all Premium Administration tasks, with a strong focus on variable funds that must be handled generally within the same day. The ideal candidate will have knowledge of internal cash management processes and be able to become familiar with our client base to identify incoming funds and handle them appropriately.
  • Manage the process for departmental quality control programs for the extended inforce operations team. The successful candidate will identify recurring issues or training opportunities and work with staff members and management for corrective actions.
  • Oversight of Inforce Operations workflow, including management of the shared mailbox to ensure all tasks are created and assigned appropriately. Many time-sensitive tasks are due to the large volume of variable cases under management.
  • Oversee the coordination and compilation of all information needed for audits and monthly and quarterly SOX reviews. The ideal candidate will be accountable for adhering to control procedures.
  • Reviews, updates, and adjusts procedural documentation. Works with Senior Management and the team to streamline workflow problems or processes.
  • Works with Compliance or Legal on issues or questions that arise with departmental audits.
  • Manages special projects or reporting as required.
  • Travel for annual meetings and partner support may be required.
Qualifications:
  • Bachelor's degree in business or a related field is preferred; a high school diploma is required.
  • Current FINRA SIE and Series 6/7 are preferred. If not currently held, the ideal candidate must obtain FINRA SIE and Series 6 within one year of hire.
  • Minimum 3 years' experience working independently in a fast-paced, multi-faceted environment while focusing on critical high-value deliverables.
  • Minimum 1 year of experience in the insurance and/or financial field.
  • Variable life or annuity experience is a plus.
  • Prior experience in leadership and/or people management is strongly preferred.
  • Excellent leadership, verbal and written communication, customer service, analytical, and problem-solving skills are required.
  • The ideal candidate must have the ability to summarize broad concepts into reviewable data and have a solution-oriented mindset.
  • Must have the ability to meet the needs of a diverse customer group and handle challenging conversations.
  • Must have the ability to master several different systems and repositories of information to seamlessly utilize them to support daily operations.
  • Must adapt easily to a quickly changing environment.
  • Assumes ownership of team workloads and service standards and provides detailed and consistent communication to senior management regarding processing statistics.
  • Maintaining productivity and quality at or above the team standard.
  • Full proficiency in Microsoft Office, including Excel.

Protective's targeted salary range for this position is $65k to $95k. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Employee Benefits:

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental, and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent, and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities, and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

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