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Operations Manager

1 month ago

Birmingham, Alabama, United States lululemon Full time
Job Summary

The Assistant Manager, Operations role is a key position within the store leadership team, responsible for ensuring the smooth and successful operation of our retail business. This individual will manage business enablers, including financial and inventory management, and ensure that all aspects of store operations are running efficiently.

Key Responsibilities
  • Implement the Store Manager's Operations vision and cascade it to team members.
  • Plan and prepare weekly team member schedules according to labor requirements, availability, and budget considerations.
  • Monitor and partner with the Store Manager to manage the budget and other business data and metrics.
  • Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.
  • Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
  • Execute company-level operations-focused directives, projects, and initiatives.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Leadership and People
  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
  • Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, and other documentation.
  • Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Guest Experience and Community
  • Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs.
  • Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.
  • Resolve guest feedback and address issues, including guest escalations and urgent requests.
Requirements
  • 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes.
  • Ability to travel to assigned store with reliable transportation methods.
What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment.
  • Leadership: Is able and desires to lead and inspire others.
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals.
  • Decision Making/Problem Solving: Identifies opportunities for improvement and makes effective, timely decisions.
  • Strategic Thinking: Considers the lasting implications of decisions and sets a plan aligned with company strategy, vision, and values.
  • Business Acumen: Quickly understands and addresses business information.
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others.
Compensation and Benefits

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $22.30- $30.17/hour, subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 25%, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $27.88- $37.71/ hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans.
  • Paid time off.
  • Savings and retirement plan matching.
  • Generous employee discount.
  • Fitness & yoga classes.
  • Parenthood top-up.
  • Extensive catalog of development course offerings.
  • People networks, mentorship programs, and leadership series.