Operations Manager

21 hours ago

Birmingham, Alabama, United States TalentLink Solutions Full time
Job Title: Operations Manager

We are seeking a highly skilled and experienced Operations Manager to join our team at TalentLink Solutions. As an Operations Manager, you will play a critical role in building processes at a firm level to support growth objectives, overseeing teams, and ensuring exceptional client experience.

Key Responsibilities:
  • Oversee client communication, meeting prep, post-meeting action items, trading/rebalancing, money movement, and account paperwork; continuous development, improvement, and documentation of operating procedures
  • Ensure quarterly reports are accurate and sent to all clients by the 5th day of each new quarter
  • Ensure excellent, consistent client experience based on firm service model
  • Manage planning of periodic client events and meaningful client gift strategy
  • Provide backup client service as necessary (answering phones, trading, paperwork, etc.); take final responsibility for escalations other team members cannot resolve
  • Ensure quarterly fee billing is accurately completed on the 5th business day of each quarter
  • Evaluate performance, hold accountable, negotiate fees and terms, and act as primary contact with all vendors, including but not limited to the following: professional services (attorneys, recruiters, consultants), benefits (Insurance, 401K), IT services (hardware, email, cybersecurity, some software, phones, and internet issues), software providers, custodians, and marketing (website, content)
  • Managing use and reviewing of portfolio management software, workflow software, CRM and cloud platform to broaden reporting, trading, and other systems
  • Ensure excellent team experience for all, managing down and up
  • Evaluate performance and training/resource needs for each team member
  • Handle all employee issues, including hiring, training, coaching, clarifying roles and expectations, performance reviews, salary and bonus recommendations, managing PTO, performance improvement plans, and terminations
  • Oversee the planning of team-building events and activities, as well as meaningful acknowledgments, perks, and gifts
  • Ensure compliance with company policies and procedures
  • Develop/implement new compliance procedures as needed, including cybersecurity initiatives; serve as primary point of contact with compliance consultants
  • Ensure timely completion and filing of all required compliance documents and submission of registration fees
  • Head up special projects and additional responsibilities from time to time as needed
Requirements:
  • Bachelor's or advanced degree in business administration or related field
  • Minimum 5 years' experience with independent registered investment advisor or broker-dealer
  • Minimum 5 years' experience in operations/client service management role
  • Has or willing to obtain Series 65 license (required for compliance duties); CFP for knowledge base would be a plus
  • Excellent verbal and written communication skills
  • Superior knowledge of financial services, including industry regulations and legislative guidelines
  • Technology savvy, proficient with Microsoft Office and CRM systems (Salesforce preferred) and can easily learn new software
  • Familiarity with custodian systems and performance reporting (i.e. Black Diamond)
  • Compliance, investment trading, and/or financial planning experience ideal
  • Ability to streamline and implement new processes and team members' roles to enhance efficiency, effectiveness, and accuracy, and support rapidly shifting business demands
  • Excellent leadership skills; successful at training, delegating, and holding others accountable
  • Team player – humble, hungry, and smart; willing to fill in for others' duties when needed
  • Open to feedback, driven to continually learn, improve, and grow themselves and the company
  • Not afraid to make decisions and learn from mistakes; empowers others to make decisions
  • Excellent leadership skills; successful at training, delegating, and holding others accountable
  • Accomplished communicator able to express concerns, frustrations, have tough conversations, and provide honest feedback in a respectful manner, even when it's hard to give
  • Respectful, loyal, excellent listener, honest, and inspires trust in others
  • Ability to diagnose problems quickly and proactively determine creative solutions
  • Organized, disciplined, excellent time management to prioritize many projects simultaneously
Compensation:
  • We leverage industry data from multiple resources to determine compensation ranges. The base compensation range for this role is $100K-$130K and will be entirely based on experience and credentials.
  • Bonus plan
  • Health, Dental and Vision insurance, employer pays a portion of premiums
  • $100K Life insurance, employer-paid
  • Short-term and Long-term Disability, employer paid
  • 401k with 4% safe harbor matching contribution
  • $100 monthly stipend towards cell phone
  • Flexible Spending Account
  • Reimbursement of relevant and approved professional dues and memberships, study materials and exam fees
  • Support in approved volunteer work, through reimbursement of any dues and/or time off to participate in events

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