Tier 2 Support Specialist

7 days ago

Washington, Washington, D.C., United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and detail-oriented Tier 2 Support Technician to join our team at InsideHigherEd. The successful candidate will provide exceptional customer service and technical support to our faculty, staff, and students.

Key Responsibilities
  • Install, maintain, and upgrade computers and peripherals, as well as software applications.
  • Assist with troubleshooting and resolving computer problems, documenting and communicating activities and solutions.
  • Provide support and training to instructors on best practices for creating video recordings.
  • Support faculty and staff with video conferencing for classroom and non-classroom activities.
  • Work with software tools to edit or enhance media.
  • Assist with curation and organization of media housed in lecture capture software.
  • Troubleshoot issues with classrooms related to software or hardware, repairing when necessary.
Requirements and Qualifications
  • Bachelor's degree in computer science or a related field.
  • Minimum of two years related experience.
  • Familiarity with cloud storage, ticketing systems, and help desk software.
  • Ability to lift heavy equipment and work on ladders.
  • Working knowledge of safety equipment such as gloves, hearing, and eye protection.
  • Ability to work a varied schedule, including evenings and weekends.
  • Knowledge of Adobe Creative Suite is a plus.
Work Environment

This is a full-time, on-campus position. The successful candidate will work in a fast-paced, dynamic environment and will be expected to maintain a high level of professionalism and confidentiality.

Benefits

InsideHigherEd offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings, and tuition assistance.

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