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Luxury Retail Sales Associate

2 months ago

Scottsdale, Arizona, United States Longchamp Full time
{"title": "Luxury Retail Sales Associate", "description": "Job Summary

We are seeking a highly skilled Luxury Retail Sales Associate to join our team at Longchamp. As a key member of our sales team, you will be responsible for providing exceptional customer service, generating sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive shopping experience for all customers.
  • Generate sales through effective client persuasion and product knowledge.
  • Maintain extensive knowledge of products, including features, benefits, and care instructions.
  • Stay up-to-date on new items, customer service guidelines, and store policies.
  • Develop and manage client books to foster long-term relationships.
  • Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
  • Assist with mailings, answer phones, and process phone orders.
  • Contribute to floor moves, merchandising, and display efforts.
  • Support processing and replenishing of merchandise.
  • Tag merchandise as needed, not limited to sales periods.
  • Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping.
Requirements
  • High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education.
  • Three plus years of high-end retail, boutique, or sales experience.
  • Proficient in inventory management, customer sales, and merchandising.
  • Skilled in POS transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports, following Cegid Manual guidelines.
  • Proficient in UPS System for shipment preparation and processing.
  • Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.
Benefits
  • Eligible for Medical, Dental, and Vision coverage after 30 days of hire
  • Company-paid Life and AD&D insurance after 30 days of hire
  • 401k Retirement Plan with company match
  • Gym Reimbursement
  • PTO days
  • Bonus eligibility
", "lang_code": "en"}